Frequently Asked Questions

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Q: What are Cat’s Village opening hour?
A: We are open everyday, except Tuesday, from 10.00 to 21.00. Tuesday are the special time for the cats to groom and get their medical check-ups.

Q: Do we have to pay to enter?
A: Yes, if you want to enter the Cat’s Playground area. If you just want to go to the café area, then you don’t have to pay to enter the café.

Q: Why do we have to pay to enter the Cat’s Playground?
A: Because we need it for the cats’ well-being. We need to feed them, groom them, and get their medical check-ups. We want our cats to stay happy, healthy, and lovely all the time.

Q: What are the rates to enter the Cat’s Playground?
A: We charge an entrance fee of Rp 50.000 for first hour per person. Then, it is Rp 15.000 for every next 30 minutes.

Q: How much is the minimum purchase of foods or drinks to be able to enter the Cat’s Playground?
A: There are no minimum purchase of foods or drinks to enter the Cat’s Playground. You can go straight to the Cat’s Playground as you please.

Q: Where are Cat’s Village Located?
A: Jl. Banda Bawah No. 2/S. Not too far from Riau’s Post Office (STAMP). You can find the maps here.

Q: Can we bring our own cats?
A: No, you can’t bring cats from outside the café. Since cats needs quite some time to adapt to a new location, outside cats and our café cats might hurt each other. Also, since we don’t know how the other cats are treated, we try to avoid any viral infection either from outside cat to ours, or from our cats to others.

Q: Can we bring home the cats?
A: No, you can’t bring home our café cats. However, if you need help looking for a cat to adopt, we’ll try our best. We too wants as much cat as possible to live a happy life.

Q: Can we bring foods to Cat’s Playground area?
A: You can’t bring most foods in the menu to Cat’s Playground area, since the cats might eat the foods. However, you can bring sweet foods and any drinks in the menu. Just make sure the cats don’t eat the human foods.

Q: Can we take pictures of the Cats?
A: Yes, you can take as much pictures of the Cats as you want. But please keep in mind that our Rules says that you can’t use Camera Flashes when taking pictures.

Q: I want to play with the cats, but they’re always sleeping. Why? Can I wake them up?
A: You can pet sleeping cats, but please try not to wake them up. Cats loves to sleep. They could sleep up to 18 hours a day. However, they’re usually very active at dawn and dusk, when the light is a bit dimmer. So, if you want to see them active, you should come at dusk or night.

Q: Can we give our own pet food to the cats as a treat?
A: No, you can’t give any pet foods to the cats, since we already have our own selection of pet foods. Different pet food have different composition, especially in protein. We just afraid that they might get a digestive problems.

Q: Can we carry the cat?
A: Try not to carry the cat and just let the cat hop into your lap. However, if you really want to carry the cat, please consult our staff. There’s some kind of trick on carrying a cat, so that the cat’s feels quite safe and doesn’t struggle too much. And please let go of the cat if they really struggle and don’t want to be carried.